Refund policy

At ColourMeIn, our colouring books are made to order and often personalised. Because of this, we cannot accept returns or issue refunds except in specific cases outlined below.

1. Bespoke & Custom Orders

• As our products are custom-made/bespoke, we are unable to accept returns, cancellations, or refunds once your order has been placed.

• This does not affect your legal rights if the item is faulty, damaged, or not as described.

2. Damaged or Defective Items

• If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

• You may be asked to provide photos of the issue.

• We will either send a replacement or issue a refund at no extra cost.

3. Non-Returnable Items

The following items are non-returnable under all circumstances:

• Customised/bespoke colouring books.

• Digital downloads or printable products.

• Gift cards.

4. Refunds (If Approved)

• If a refund is approved (e.g., due to defect or error on our part), it will be issued to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the item was incorrect or faulty.

5. Contact Us

If you have any questions about this Refund & Returns Policy, please contact us:

📧 Email: colourmeinbook@gmail.com