Shipping policy

Thank you for shopping with ColourMeIn. Below you’ll find details about how we handle shipping and delivery of our colouring books.

1. Processing Times

• All our products are made to order. Please allow 1–2 days for processing before dispatch.

• During busy periods (holidays, promotions, or high demand), processing times may be slightly longer.

2. Shipping Rates

• Shipping costs are calculated at checkout based on your location and selected delivery method.
  

• Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

3. Estimated Delivery Times

• UK Orders: 2–5 business days after dispatch.

• International Orders: 7–21 business days after dispatch (depending on location).

• Please note these are estimates only; we cannot guarantee exact delivery dates.

4. Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information (where available).

5. Delays & Responsibility

• We are not responsible for delivery delays caused by postal services, customs, or events outside our control (e.g., strikes, weather, pandemics).

• Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders lost due to incorrect addresses provided by the customer.

6. Missing or Lost Orders

• If your order does not arrive within the estimated timeframe, please contact us at colourmeinbook@gmail.com.

• We will work with the courier to investigate, but please note replacement or refund decisions will be made on a case-by-case basis.

7. Damaged Items

• If your order arrives damaged, please contact us within 7 days of delivery with photos of the issue.

• We will arrange a replacement at no cost to you.

8. Contact Us

If you have any questions about this Shipping Policy, please contact us:

📧 Email: colourmeinbook@gmail.com